About Esade
Higher education academic institution founded in 1958, with headquarters in Barcelona and Madrid, and a collaboration network with more than 180 universities and business schools internationally.
The Challenge
Esade’s Academic Secretariat Service manages daily critical electronic communications related to academic procedures for its students. These notifications needed to have evidentiary guarantees in case of disputes, complaints or claims.
Main goals:
- Guarantee the evidentiary value of emails and digital files.
- Avoid incidents derived from student complaints or claims.
- Have a simple and adaptable solution for mass sending.
- Ensure transparency towards email recipients.
The Solution
Esade implements eEvidence’s registered email as a secure academic communication tool with legal validity.
Valued features of the service:
- Evidentiary value of emails and digital files.
- Ease of use in individual and multiple sending.
- Total transparency regarding recipients.
- Natural integration into academic communication flows.
Results
Esade’s Academic Secretariat ensures the traceability and validity of its electronic communications with students, strengthening trust and security in its internal processes.
Benefits obtained:
- Demonstration of timely sending in each academic procedure.
- Greater security against complaints or claims.
- Simplification of sending high-importance emails.
- Guarantee of legal compliance in communications.
- Express recommendation of the service as a trusted provider.
