About Fraternidad-Muprespa
Mutual collaborator with Social Security with more than 90 years of experience. It serves patients with work accidents or occupational diseases through a network of more than 2,600 centers throughout Spain and has the trust of more than 300,000 freelancers and companies.
The Challenge
Fraternidad-Muprespa has been driving an ambitious digital transformation plan for years that affects different key processes in the organization. In this context, it seeks to also digitize certified notifications, eliminating dependence on burofax and certified postal mail.
Their needs include:
- Replacing paper communications with electronic notifications with full legal validity.
- Integrating the solution within existing workflows.
- Guaranteeing traceability and accreditation of delivery of sensitive communications.
- Using the tool for both mass and discrete shipments.
- Applying digitalization to multiple departments and use cases (bonus resolutions, COVID communications, supplier notifications, etc.).
The Solution
Fraternidad-Muprespa bets on eEvidence’s certified email as a key tool within its digital strategy. The solution integrates into their systems and allows notifying with legal validity in an agile, automated and completely digital way.
eEvidence becomes a transversal solution, used daily by different teams and departments to manage both mass and punctual communications, eliminating paper and gaining efficiency.
Results
Fraternidad-Muprespa uses eEvidence as a fundamental piece in its digital evolution program led by the IT area. The certified email system streamlines processes, improves the internal user experience and guarantees the accreditation of the most critical communications.
The most outstanding benefits are:
- Total digitalization of reliable notifications to companies and professionals.
- Daily use by different departments.
- Significant improvement in the agility and versatility of the notification process.
- Simple and well-valued user experience.
- Plan to expand use towards new communications with patients and protected workers.
