About Universitat Oberta de Catalunya (UOC)
Founded in 1995, pioneer and reference in 100% online education in Spain and Ibero-America. Innovative and flexible, UOC has been leading the digital transformation of learning for more than 25 years and is internationally recognized as the first online university in the region.
The Challenge
As a fully digital university, UOC bases its activity on electronic communications. Although at that time there was no strict regulatory or regulatory obligation, the institution decided to strengthen the legal certainty of its emails and electronic notifications with third parties to:
- Protect its legal, economic and reputational interests in the long term.
- Prevent risks in case of future disputes or claims.
- Have a flexible, automatable system that they could self-manage internally.
- Guarantee simple integration with their existing systems and processes.
The Solution
UOC implements eEvidence to certify its emails and notifications from multiple departments. It uses Dynamic User Creation to automate the secure registration and management of accounts and mailboxes, facilitating integration and minimizing manual management.
- Automates user registration and creation securely.
- Eliminates manual management and reduces administrative burden.
- Minimizes human errors and speeds up enablement times.
Results
With eEvidence, UOC improves the legal certainty of its electronic communications and reduces administrative burden. Automation in user management accelerates service enablement and reduces errors, optimizing daily operations.
- Preventive reinforcement of legal certainty in electronic communications with third parties.
- Flexible and automatable integration in their systems, with self-management capability.
- Automatic registration and management of users and mailboxes through Dynamic User Creation.
- Reduction of administrative burden, enablement times and human errors.
- Improvement in efficiency and scalability of electronic notification management.
