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General Contract Conditions

Last updated: March 27, 2025

1. Contract Information

These GENERAL CONTRACT CONDITIONS constitute the complete contract through which the contracting conditions of the services offered on https://www.eevidence.com/ and related domains (hereinafter “Website”) are regulated.

Access to the Website or its use by the USER, as well as the contracting of services offered on the Website, necessarily implies, and without reservations, the knowledge and acceptance of these GENERAL CONTRACT CONDITIONS; therefore, it is recommended to read them carefully before formalizing the contracting of services offered on the Website.

Acceptance of this document implies that the USER:

  • Has read, understands, and comprehends what is stated here.
  • Is a person with sufficient capacity to contract.
  • Assumes all obligations set forth here.

These conditions will have an indefinite validity period and will be applicable to all contracts made through the Website.

eEvidence informs that it reserves the right to unilaterally modify these conditions, without this affecting the terms and conditions that were implemented prior to the modification. The USER is responsible for consulting them each time they contract the services.

2. Service Provider

The ownership of the Website and the responsible party for the services offered on it is the company Pricewin Networks, S.L., with Tax ID number B61491114, registered on 05/13/1998 in the Commercial Registry of Barcelona, Protocol: 3,660; Volume: 30,659; Folio: 38; Sheet: B177613, 1st Inscription) with registered office at C/ París 45, entresuelo 3ª, 08029 Barcelona, Spain and email: notifications@eevidence.com (hereinafter eEvidence), whose contact details are:

Contact Information: notifications@eevidence.com

For any questions that the USER may have regarding the GENERAL CONTRACT CONDITIONS, they can contact eEvidence using the contact details provided above or, where applicable, using the various contact channels available on the Website.

3. Service Requester

The contracting of SERVICES can be carried out by any USER who has previously registered on the Website with a username and password, for which they have full responsibility for use and custody, and is also responsible for the veracity of the personal data provided.

The USER declares to be over 18 years of age and to have legal capacity to enter into contracts through the Website. Please, if you detect or become aware that any minor has contracted any of the services offered on the Website, please notify us at the following email address notifications@eevidence.com as soon as possible so that we can take appropriate measures.

The USER may formalize, at their choice, with eEvidence the contracting of the desired SERVICES in any of the languages in which these GENERAL CONTRACT CONDITIONS are available on this Website. In case of discrepancy between the text of these conditions and any translation of them, the Spanish version will prevail in all cases since eEvidence is located in Spain.

4. Contract Object:

This contract aims to regulate the sales relationship born between eEvidence and the USER from the moment they accept during the online contracting process by selecting the corresponding checkbox.

The sales relationship involves the delivery, in exchange for a determined price and publicly displayed through the Website, of the SERVICES available on the Website, namely, by way of example and not limitation:

  • email certification service (eEvidEmail),
  • electronic signature service (eEvidSign),
  • certified SMS service (eEvidSMS), and
  • certified web notification service.

5. Who is USER and/or Consumer?

The contracting of services can be carried out by any individual or legal entity after mandatory registration on the eEvidence Website.

If the USER registers as an individual, both these conditions and those related to consumer and USER protection regulations will apply.

If the USER acts as a professional or legal entity or on their behalf, these contracting conditions will prevail at all times.

In the case of acting on behalf of a company or representation of a legal entity, the USER expressly acknowledges having the relevant authorizations and/or powers for the contracting of our services and is responsible for the consequences that may arise from non-compliance.

6. Contracting Procedure - How to Contract?

To contract services offered on the Website, the USER must be of legal age and register through the Website by creating a USER account.

Therefore, the USER must freely and voluntarily provide the personal data that will be requested, which will be processed in accordance with applicable regulations regarding the protection of personal data and detailed in the Legal Notice and Privacy Policy of the Website.

For this purpose, the USER will select a username and password, committing to make diligent use of them and not to make them available to third parties, as well as to communicate to eEvidence the loss or theft of the same or possible access by an unauthorized third party, so that it can proceed with immediate blocking.

After registering on the eEvidence website, the USER will receive an email confirming their registration, so that, through a code, they can verify their email.

This registration will allow the USER to access a particular section (USER panel) available on the Website where they can choose the desired service(s) by selecting the “upgrade your account” option.

Once inside the platform and after selecting the service(s) of interest, they will complete the payment by credit or debit card.

The formalization of the contracting of the selected services will only take place after the USER has activated the “I have read and accept the general contracting conditions” button and the “I have read and accept the Privacy Policy” button that will appear easily visible after the selection of the service(s) and before the “Continue with payment” option and that will allow them to read and confirm all contracting conditions and privacy policies.

Notwithstanding this, any new service offered subsequently by eEvidence, or any other service that the USER wants to add to those already acquired, must be subject to a new contract, having to read and previously accept the contracting conditions applicable to such services. Once these general contracting conditions have been expressly accepted and the required services have been contracted, eEvidence will send the USER an email confirming the contracting, which will include a hyperlink that will redirect them to this contracting conditions policy.

In case the USER has provided incorrect data, they may modify them in the USER panel; such data will be applicable to all contracts. If the error refers to the current order, the USER must contact eEvidence through the same means and/or by sending an email to notifications@eevidence.com.

7. Price and Validity Period of the Offer

The price for the contracted services will be communicated during the contracting process and once confirmed, you will receive a contracting receipt by email, with a hyperlink attached that will redirect you to this contracting policy.

The prices indicated for each service may vary depending on the VAT applicable to the buyer, understanding by buyer the individual or legal entity that acquires or contracts any of the services offered by eEvidence.

In accordance with Law 28/2014, of November 27, which modifies among others Law 37/1992, of December 28, on Value Added Tax, and by virtue of the provisions of the localization rules introduced in Directive 2006/112/EC by Directive 2008/8/EC, of February 12, 2008, the domicile or habitual residence of the recipient of the electronic services will be taken into account.

eEvidence will inform the USER before the service contracting, through the platform about the amount corresponding to said VAT, if applicable, and that it will be reflected in the contracting summary and/or particular conditions that will be sent to them.

These prices, unless expressly indicated otherwise, do not include communication expenses, or any other additional and ancillary services to the acquired service.

The prices applicable to each service are those published on the Website and will be expressed in EURO currency.

The USER assumes that the economic valuation of some of the services may vary in real-time, this not affecting those services already contracted.

Before making the purchase, you can check online all the details of the budget: services, quantities, price, charges, discounts, taxes, and the total purchase. Prices may change daily until the order is placed.

7.1. Service Choice

eEvidence is based on a freemium business model, which means that it is provided free of charge, charging a fee for advanced features. The word “freemium” is an acronym that combines the two aspects of the business model: “free” and “premium”.

In the case that the USER has opted for paid services, once the USER account has been created, it is informed that they can choose the rate that best suits their needs and, for this purpose, they can choose between the following rates that eEvidence offers through the Website:

  • Standard rate (Scale)
  • Extended rate (Extended)

or contact notifications@eevidence.com, or through the various contact forms available on the Website where we will do our best to offer you the rate that best suits the required service.

7.2. Payment Methods and Security

The USER can pay the amount corresponding to their order using Visa, MasterCard, American Express credit cards, and SEPA Direct Debit. To minimize the risk of unauthorized access, the USER’s credit card data will be encoded.

The Website uses generally accepted information security techniques in the industry, such as SSL, data entered on a secure page, firewalls, access control procedures, and cryptographic mechanisms, all with the purpose of preventing unauthorized access to data. To achieve these ends, the USER accepts that eEvidence obtains data for the purpose of the corresponding authentication of access controls.

eEvidence is committed to not allowing any transaction that is or is considered illegal by credit card brands or the acquiring bank, that may or has the potential to damage their goodwill or influence them negatively.

eEvidence is also committed to protecting the personal information of its USERS, and specifically informs that we will only store the last four digits of your card and its expiration date for the purpose of being able to identify the card you have provided to us and allow us to notify you when your payment method needs to be updated. The USER must provide the information related to the chosen payment method each time they make a purchase on the Website.

Payment cards and other payment methods will be subject to checks and authorizations by their issuing entity, but if said entity does not authorize the payment, eEvidence will not be responsible for any delay or non-delivery and will not be able to formalize any contract with the USER.

If the USER opts for card payment, the contract cannot be considered effective and will not be processed until the payment has been authorized by the corresponding bank or savings bank.

Online payment with credit card is made through the “Secure Socket Layer” security system, which encodes the USER’s banking data when they are transmitted over the internet. All payments are processed through Stripe’s payment processing agents. For more information about the privacy and security policies applied by Stripe, you can consult them at the following link https://stripe.com/es/privacy. For security reasons, all orders paid with bank card are verified.

If the USER places the order and/or accepts the purchase by bank card, they must provide the credit or debit card data, expiration date, CVV2/CVC2 (the three (3) security digits that appear on the back of the card), as well as the name of the cardholder.

eEvidence uses the Direct Debits platform to manage its direct debit charges and SEPA mandates. This platform respects the security recommendations of ANSSI (French Agency for Information Systems Security) and guarantees that the data is encrypted according to the SSL standard (TLS 1.2), that is, they are encoded so that they cannot be read by third parties.

7.3. Applicable Taxes

All offered prices will be final prices, however, they may vary depending on the offers and/or discounts associated with each service on a specific basis. If applicable, the USER will be duly informed of any alteration in the price that may exist, and always prior to contracting.

Unless a different amount is detailed at the time of contracting, the total price for each of the contracted service modalities may vary depending on the VAT applicable to the buyer, understanding by buyer the individual or legal entity that acquires or contracts any of the services through eEvidence.

In accordance with Law 28/2014, of November 27, which modifies among others Law 37/1992, of December 28, on Value Added Tax, and by virtue of the provisions of the localization rules introduced in Directive 2006/112/EC by Directive 2008/8/EC, of February 12, 2008, the domicile or habitual residence of the recipient of the electronic services will be taken into account.

eEvidence informs the USER that at all times and prior to the service contracting, they will be informed through the platform about the amount corresponding to said VAT, if applicable, and that it will be reflected in the contracting summary and/or particular conditions that will be sent to them.

7.4. Price Changes

The USER is informed that eEvidence reserves the right to modify prices at any time, however, it is committed to applying the rates in force, indicated on the Website at the time of placing the order or contracting services by the USER and during the period for which that specific service was contracted.

7.5. Billing

Once the payment has been effectively made, the corresponding invoice or sales receipt will be issued, which will contain the information corresponding to the license or service that the USER has contracted.

Whether the purchase was made by an end USER or by a company, the corresponding breakdown of Value Added Tax will be included if applicable.

Any payment made to eEvidence entails the issuance of an invoice in the name of the registered USER or the business name that they have informed at the time of placing the order. This invoice will be sent in PDF to the email address provided by the USER, provided that they have given their express consent for this, informing them that they can revoke said consent at any time by communicating it to eEvidence through any of the means made available to them. Likewise, the USER can, if they wish, obtain a paper copy of their invoice, requesting it from eEvidence through any of the means made available to them.

The USER is also informed that communications, purchase orders, and payments that intervene during transactions made on the Website may be archived and kept in eEvidence’s computerized records for the purpose of constituting a means of proof of the transactions, in any case, respecting reasonable security conditions and current laws and regulations that are applicable in this regard, and particularly attending to the applicable Personal Data Protection regulations, and the rights that assist USERS in accordance with the privacy policy of this Website.

8. Service Duration

The duration of the service will always be for the selected period and will also be paid according to the chosen form and modality.

In case the USER decides to terminate the service contracting unjustifiably and before the agreed expiration date, eEvidence will attribute the amounts already paid by the USER up to that moment as a penalty and the request for early termination by the USER does not release them from any other payment due.

After the contracting period, renewal will be automatic, except if either party expressly communicates and at least fifteen days before the contract expiration their intention not to continue with it.

9. Right of Withdrawal

The USER has a period of fourteen calendar days from the date of service contracting to exercise their right of withdrawal, regulated in Article 102 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, hereinafter RDL 1/2007.

Notwithstanding this, the USER acknowledges that there are exceptions to the right of withdrawal, as set forth in Article 103 of the aforementioned normative body.

Among the mentioned exceptions is the one that establishes that the right of withdrawal will not be applicable to contracts that refer to the provision of services, once the service has been completely executed, when the execution has begun, with prior express consent of the consumer and USER and with their acknowledgment that they are aware that, once the contract has been completely executed by the company, they will have lost their right of withdrawal.

The services provided by eEvidence begin their execution from the moment the USER receives the confirmation by email, so as a general rule, the right of withdrawal will not be applicable.

Notwithstanding this, in the exceptional case that the provision has not begun its execution, the USER will have the right to withdraw from said purchase within a period of 14 calendar days without the need for justification.

If the USER requests the refund of the amounts before the 14-day period, the refund will be processed using the same payment method that was used at the time of contracting by the USER.

To withdraw from the contracted services, the USER must send an email to notifications@eevidence.com, where they will indicate their data, the contracted service, and the reason for their withdrawal. For this purpose, they must use the form made available to them on the Website.

After receiving the withdrawal request, eEvidence will contact the USER before the period of 7 calendar days, counting from the date of receipt of the withdrawal form, and the refund will be processed if it is confirmed that the request was made within the stipulated period for withdrawal in the sales conditions.

The withdrawal will not give rise to any economic compensation, the amount paid will simply be refunded within the established periods. After the 14-day period, refunds of the contracted service will not be accepted.

10. Claims and Online Dispute Resolution

eEvidence informs that it has Claim Forms available to USERS who request them. Likewise, although not through a Claim Form, any claim that the USER considers appropriate to make will be attended to as soon as possible, and can be made at the following contact addresses: customerservice@eevidence.com

11. Force Majeure

The parties will not incur liability for any failure due to force majeure. The fulfillment of the obligation will be delayed until the cessation of the force majeure case.

12. Generalities OF THE OFFER

All sales made by eEvidence will be understood to be subject to these Conditions.

No modification, alteration, or agreement contrary to eEvidence’s Commercial Proposal or to what is stipulated here will have effect, except for express agreement in writing signed by eEvidence, in which case, these particular agreements will prevail.

Given the continuous technical advances and improvements in services, eEvidence reserves the right to modify its specifications regarding the information provided in its advertising, as long as it does not affect the value of the services offered. These modifications will also be valid in case that, for any reason, the possibility of supplying the offered services is affected.

13. Service Warranty

All services offered on the Website by eEvidence are certified and guaranteed.

The SERVICES offered will be understood to be in accordance with the GENERAL CONTRACT CONDITIONS when they meet all the requirements expressed below:

  • They conform to the description made by eEvidence and possess the qualities that eEvidence has presented to the USER in the form of a sample or model.
  • They are suitable for the uses that SERVICES of the same type are ordinarily intended for.
  • They are suitable for any special use required by the USER when they have made it known to eEvidence, provided that eEvidence has admitted that the SERVICE is suitable for such use.
  • They present the quality and performance usual for a SERVICE of the same type that the USER can expect, taking into account the nature of the SERVICE.

In the event that it is proven that the SERVICE does not conform to the established specifications, eEvidence will proceed, when appropriate, to repair, replace, reduce the price, or terminate the contract, such management being free of charge for the USER.

14. USER Responsibilities

USERS must comply with the following obligations:

  • The USER must make good use of the platform and services offered by eEvidence without contravening current legislation or harming the rights and interests of third parties.
  • The USER must guarantee that the data they have provided at the time of registration is correct, truthful, and accurate, exempting eEvidence from any responsibility that may arise from errors in the data.
  • The USER must be of legal age.
  • The USER must properly comply with the particular conditions applicable to the services offered by eEvidence.
  • The USER is also responsible for the use of their USER profile and password to access the platform and must commit to using it with due diligence. In case of loss, theft, or possible access by an unauthorized third party, they must notify eEvidence immediately so that it can proceed with blocking.
  • Only the contracting USER may use the services offered by eEvidence and may not make them available to third parties.
  • The USER may not misuse the services offered by eEvidence in any sense.
  • It is the USER's responsibility to inform third parties with whom they interact through eEvidence about the use of the platform, this general contracting conditions policy, and the Privacy Policy, to comply with applicable legislation on data protection when operating as a controller or processor. In accordance with the above, eEvidence will not be responsible for the consequences that may arise from this non-compliance.

Non-compliance with any of these conditions may result in the immediate withdrawal or cancellation of services by eEvidence without this giving the USER the right to request any compensation.

15. Provider eEvidence Responsibilities

eEvidence will be responsible for:

  • Providing the service in the manner and according to the characteristics offered through the platform and as provided in these contracting conditions in attention to the services contracted by each USER.
  • Adopting appropriate security measures, protecting the confidentiality of its USERS' data as provided in this text and other applicable legal policies with the greatest possible diligence.
  • Adopting the security measures that are appropriate both as a data processor and as a controller, when appropriate in attention to the intervention and purpose of the data processing carried out by it and which is established in our Privacy Policy.
  • If problems arise that are solely and exclusively attributable to eEvidence's systems, eEvidence is committed to doing everything possible to solve them in the most efficient way possible, collaborating in everything necessary so that the USER can benefit from a quick solution to the incident.
  • It will also be responsible for complying with the provisions in the particular conditions of each contracted service.

16. Limits to eEvidence’s Liability

By way of example and not limitation, eEvidence will not be responsible in any case in the event of:

  • eEvidence is not responsible for damages to the SERVICES offered that may result from misuse of them, as well as acts or omissions by the USER that do not comply with the specifications of each SERVICE or damages caused by third parties not linked to eEvidence.
  • Misuse or abuse by the USER of the information obtained through the services contracted with eEvidence.
  • Damages or losses that have occurred as a result of the use of the information extracted from the services offered by eEvidence.
  • Documents not suitable for signing, uploaded or published by the USER and sent to the recipient without them being able to sign validly and/or appropriately in accordance with legally established criteria.
  • Errors, failures, or anomalies that may occur due to incidents that are the product of actions attributable to the USER, problems in Internet networks, fortuitous causes or force majeure or any other unforeseeable contingency and alien to eEvidence's good faith.
  • Of errors or damages caused by negligence or bad faith in the use of the service by the USER.
  • Of the non-operability or problems in the email address provided by the USER for sending documentation, both theirs and the recipient's, as well as the consequences that may arise from it.
  • In the failures and incidents that may occur in communications, deletion or incomplete transmissions that may be caused by network drops or other types of situations for which eEvidence is not directly responsible, it cannot assume responsibility for this nor guarantee that the Website services are constantly operational, being exempt from any damage that this may cause.
  • Of the production of any type of damage that the USER or third parties may cause on the Website.
  • eEvidence may, without prior notice, suspend or terminate the USER's access to its services, in whole or in part, for any valid reason, including, without limitation, when the USER does not comply with or follow any of the obligations established in this document or any applicable legal provision, license, regulation, directive, code of practice, or usage policies.
  • In no case will eEvidence be responsible for data processing that has not been previously informed or on which the pertinent measures have not been adopted when the controller of such processing is a third party; that is, when eEvidence acts as a processor, having, however, to comply with its own obligations and responsibilities by virtue of what is provided by the applicable regulations in relation to data protection.

Likewise, and in accordance with current legislation, it is stated that eEvidence, even when not responsible for the damages that may have been caused, both to the company and to third parties, will collaborate and notify the competent authority of this type of incident as soon as it has reliable knowledge that the damages caused may constitute illegal activity.

17. Contract, Communications, and Notifications

These Conditions and any document expressly referenced in these clauses constitute the complete agreement existing between the USER and eEvidence in relation to the sales object and replace any other agreement, agreement, or promise previously agreed verbally or in writing by the same parties.

The USER may not assign, transfer, or transmit the rights, responsibilities, and obligations contracted in the sale.

If any stipulation of these conditions were considered null or impossible to fulfill, the validity, legality, and fulfillment of the rest will not be affected in any way, nor will they suffer any modification.

The USER declares to have read, know, and accept these Conditions in their entirety.

The USER and eEvidence acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except for what is expressly mentioned in these Conditions.

The USER accepts that communication with eEvidence be electronic (email or notices posted on the Website).

For contractual purposes, the USER consents to use this electronic means of communication and acknowledges that all contracts, notifications, information, and other communications that eEvidence sends electronically comply with the legal requirements of being in writing. This condition will not affect the rights recognized by law to the USER.

18. Applicable Law and Jurisdiction

For any issue or divergence that may arise between an entity and eEvidence, Spanish legislation will govern, and, being generally entities, they submit to the jurisdiction of the Courts of Barcelona, except in the case of an individual USER, in which case, the legislation will be applied and they will submit to the jurisdiction that is imperatively determined by the corresponding legislation.

In the event that any conflict or discrepancy arises in the interpretation or application of these contractual conditions, the Courts and Tribunals that, where applicable, will hear the matter, will be those provided for by the applicable legal regulations on competent jurisdiction, in which, in the case of end consumers, the place of fulfillment of the obligation or the domicile of the purchasing party is taken into account.

All of this without prejudice to the USER’s right who is a consumer to go to the Consumer Arbitration Board of their jurisdiction.