What to expect

In using any product, parties should have a clear understanding of what to expect from each other. We encourage you to review these Legal Terms before registering with us.

Pricing Terms

Last updated: June 1st, 2020

eEvidence Licensing Model

eEvidence is based on a freemium business model, meaning it is provided free of charge, but a premium is charged for advanced features. The word "freemium" is a portmanteau combining the two aspects of the business model: "free" and "premium".

Premium Licenses

eEvidence offers you the option to upgrade your free account, at any time and at an annual or monthly flat-rate fee, and benefit from eEvidence's advanced features. When doing so, your account will be converted to a Premium License and will not be subject to some of the restrictions placed on Free Licenses as described below.

eEvidence accepts credit and debit cards and SEPA Direct Debit as payment methods. We will never keep your credit or debit card information.

Premium Licenses are enabled once your payment has been received.


It is your responsibility to provide payment for your Premium License fees as required. If any fee is not paid in a timely manner, eEvidence reserves the right to suspend, cancel or remove your Premium License, to assign a Free License to all the users sharing the license (which is subject to the restrictions described below) and to delete the files we may have been storing for you up until then. We decline any responsibility regarding the loss of data resulting from your inability to provide payment as required.


Based on the plan you choose, you will be charged a monthly fee or a year flat rate fee. Monthly fees pay for a limited number of registered emails a month, with additional fees being charged for the excess of use. Unused emails on a given billing period do not roll over to the next billing period.

To learn more about the overquota fees in force, please refer to our Pricing page.


You acknowledge that the rate applied to you may vary for reasons that include, differing amounts due to promotional offers, differing amounts due to changes in your account, or changes in the amount of applicable sales tax, and you accept that your future rate may vary from your prior payment. All fees and payments are nonrefundable and there are no refunds or credits for partially used periods.

eEvidence may change the fees and charges in effect, or add new fees and charges from time to time, but we will give you advance notice of these changes by email. It is your responsibility to keep your contact information current and updated.

Valid invoices will be sent to you as soon as we can confirm you have made your payments, not before. Valid invoices will be sent to you via email to the email address you have provided for your account's billing contact.

For issues related to premium license registrations and renewals, please contact billing@eevidence.com.

Canceling Your Account

Your eEvidence Premium License will continue in effect unless and until you cancel your Premium License or we terminate it due to non-payment when your annual renewal is due.

eEvidence Premium Licenses are prepaid and are non-refundable. EEVIDENCE DOES NOT PROVIDE REFUNDS OR CREDITS FOR ANY PARTIAL PERIOD OF TIME. You may cancel your eEvidence Premium License at anytime, and cancellation will be effective immediately. If you wish to cancel your Premium License you may do so via your "Account" page. Should you elect to cancel your Premium License, please note that you will not be issued a refund for the previous annual fee.

By signing up for an eEvidence Premium License, you hereby agree to these payment terms and conditions.

Free Licenses

eEvidence may allow you to use the service for free up to a limited number of registered emails a month or a year. eEvidence reserves the right to terminate at any time the conditions of your Free License, with or without notice. You are not obliged to use the Service on a regular basis; eEvidence will not delete nor suspend your account based on none use.

As for the service's basics, Free Licenses are fully featured, but are intended for individual use only and may allow a limited number of free certification a month or a year, counting from the date you registered for the service. eEvidence will stop certifying your emails and files once you have reached your monthly or annual certification limit.

Free Licenses are for individual use only. This means you will not be able to associate multiple email addresses or other users to the same license.

For further information regarding your eEvidence Premium or Free License, please see the eEvidence Terms of Service.