What to expect

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Privacy Policy

Last updated: May 8th, 2018

This Privacy Policy provides our policies and procedures for collecting, using, and disclosing your information.

Users can access the eEvidence service (the "Service") through our website www.eevidence.com.

eEvidence, in accordance with current legislation on the Protection of Personal Data, informs its Users about the Privacy and Data Protection Policy that it will apply in the treatment of personal data that you provide us.

The various forms of data, content and information described below are collectively referred to as "information."

The Information we Collect and Store

The following information may be collected when using the Service:

Information that you provide us. When you register an account, we collect some personal information, such as your name, email address and home or business postal addresses. When you invite others to join eEvidence by using our referral page, we send them a one-time email for that referral. We may also receive Personal Information (for example, your email address) through other users, for example if they have tried to refer the Service to you.

Emails and attached files. When sending emails through the Service, you may have instructed us to store a copy of the email contents and digital files attached to these emails ("Files").

Log Data. By submitting an email to the Service, we automatically record information from that email and its eventual transmission to a third party. This may include the email addresses of the sender and recipients, the IP address from which the email was delivered, the email subject, the date it was sent, the names of any digital file attached to the email, hash codes for the email and for any digital file attached to it, transmission details of the email delivery to the intended recipient's mail server and timestamps associated to the email processing.

How We Use Personal Information

In the course of using the Service, we may collect personal information that can be used to contact or identify you ("Personal Information"). Personal Information is used or may be used for the following purposes:

  • Contact: the data received by any of the means and/or contact channels is used to manage the contact request received.
  • Account: management of the user account.
  • Contract management: management of business, pre-contractual or contractual relationships with the User for the provision of the Services.
  • Suggestions and/or comments: attend the communications received and provide them with the corresponding response.
  • Own commercial communications: carrying out our own promotional and advertising activities. You can revoke your consent to receive our commercial communications at any time.

Information Sharing and Disclosure

Your Use. We will display your Personal Information for your personal use only, for example in your account page and elsewhere on the Service according to the preferences you set in your account. We do not sell, share nor disclose your personal information to third parties.

Other user's information within your eEvidence license. eEvidence's Premium Licenses can be shared by more than one user. No Personal Information nor data produced from using the Service by any user, including information about stored files and log data, will ever be shared nor disclosed to other users sharing the same license, unless otherwise authorized by the owner of the information.

Compliance with Laws and Law Enforcement Requests; Protection of eEvidence's Rights. We may disclose to parties outside eEvidence files stored in your eEvidence account and information about you that we collect when we have a good faith belief that disclosure is reasonably necessary to (a) comply with a law, regulation or compulsory legal request; (b) protect the safety of any person from death or serious bodily injury; (c) prevent fraud or abuse of eEvidence or its users; or (d) to protect eEvidence's property rights. If we provide your eEvidence files to a law enforcement agency as set forth above, before providing them to law enforcement we will remove any encryption that we may have applied to your stored files. However, eEvidence will not be able to decrypt any files that you encrypted prior to storing them on eEvidence.

Business Transfers. If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, but we will notify you (for example, via email and/or a prominent notice on our website) of any change in control or use of your Personal Information or Files, or if either become subject to a different Privacy Policy. We will also notify you of choices you may have regarding the information.

Non-private or Non-Personal Information. We may disclose your non-private, aggregated, or otherwise non-personal information, such as usage statistics of our Service.

Changing or Deleting Your Information

If you are a registered user, you may review, update, correct or delete the Personal Information provided in your registration or account profile by changing your "account settings." If your personally identifiable information changes, or if you no longer desire to use our service, you may update or request it to be deleted from your account. In some cases we may retain copies of your information if required by law. For questions about your Personal Information on our Service, please contact privacy@eevidence.com. We will respond to your inquiry as soon as we can.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account, you may delete it from your account's Help and Support page. We may retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Consistent with these requirements, we will try to delete your information quickly upon request. Please note, however, that there might be latency in deleting information from our servers and backed-up versions might exist after deletion.

In certain cases we may not be able to delete your account. In case you account is the primary account of a multi-user Premium License in which other users are active, we will need these to be removed first by requesting the remaining users to: (i) create a new license of their own, (ii) join another license or (iii) delete their account.

eEvidence uses backup systems to ensure the proper functioning of the Services. In the case of definitive withdrawal of the User, access to the account and User Content will be deactivated and the contents will be deleted, with the exception of backup copies that may be kept to cover possible legal obligations and/or responsibilities that may derive from the relationship with the User. Access to these data will be blocked in accordance with the laws.

Commitment to Former Users

It is important for you to know that when deleting your account we may also delete all files associated to it, including any copies of your emails and digital files stored by us as part of your eEvidence license conditions. From the moment we delete your account it will be in your sole interest and your sole responsibility to keep secure copies of any email and file you have submitted to eEvidence prior to you account's deletion.

As a former user, however, we ensure you will always be able to rely on us to help you prove the integrity of those emails and files. In order to do so, we commit ourselves to never remove from our data storage system the LOG records for the data contained by the certification digital files that we have returned to you for every email you have submitted through eEvidence in the past. Years after you have deleted you account, we will still be available for confirming your certification files.

eEvidence Community

Our Service offers publicly accessible community services such as blogs and forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. Your posts may remain even after you cancel your account.


The security of your information is important to us. When you enter sensitive information (such as your Personal Information) on our service forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted standards to protect the information submitted to us, both during transmission and once we receive it. No method of electronic transmission or storage is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can view our Security Overview page or contact us at security@eevidence.com.

Cookies, Web Beacons, Cookie DART and other Technologies and/or Services

In accordance and with the scope established in article 22 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, we inform you that the eEvidence website uses cookies to allow normal visualization of its content and navigation through it.

Cookies are pieces of information sent from a server that the browser hosts as text files on your computer in such a way that in a subsequent access to the server the browser can obtain stateful information, thus allowing to maintain said status information, and your personal settings and preferences.

eEvidence uses cookies to allow the correct development of the browser functionalities and the correct experience when viewing the website and the interaction of your browser with it.

In addition, eEvidence uses other technologies to help understand which parts of the website are most popular, where visitors go, and how much time they spend there.

You can disable the use of cookies through your browser; however, this could prevent the use of all the functionalities of the website and the loss of certain status information. For this purpose, we inform you that certain strictly necessary cookies have already been stored on your computer. To delete them, leave this website and complete the process of eliminating cookies established in the preferences of your browser.

If you do not want eEvidence to display cookies in your browser, you can set it to reject cookies or to inform you when a website tries to place a cookie in your browser software. Most browsers allow you to configure the handling of cookies in the following 3 ways:

  • Reject all cookies;
  • Accept all cookies; and
  • Choose to accept or reject certain cookies.

The browser can also allow to better specify which cookies have to be accepted and which ones should not. Specifically, you can usually accept one of the following:

  • Reject cookies for specific domain names;
  • Reject third-party cookies;
  • Accept cookies as non-persistent (they are deleted when the browser is closed);
  • Allow the server to create cookies for a different domain.

There are different types of cookies depending on the purpose for which they are used. The Website uses the following own cookies:

Technical cookies. They are those that allow the user to navigate through the website and use the different options or services that exist in it, such as, for example, identifying the session, accessing restricted access areas, carrying out the process of buying an order or share content through social networks.

Analytical cookies. They are those that allow the monitoring and analysis of the behavior of the users of the Website, which uses the services of Google Analytics and Leadfeeder to carry out these analyzes.

The conditions of these services can be consulted at:

Personalization cookies. These cookies allow you to determine certain options on the Website (language, display, favorites, browser type, etc.).

Likewise, the Website uses the following third-party cookies (managed by analysis, social media, advertising service providers, and others) outside of eEvidence:

Social Cookies. They allow you to use the different options or services offered by the platform/website of the third service provider at all times (eg to share content through social networks).

Browsers can also allow users to view and delete cookies individually.

To allow, know, restrict, block or delete cookies or any other web page, please consult the configuration options of your browser:

eEvidence may also use small pixel-by-pixel images or Web Beacons (visible or invisible) that report which parts of the website are visited most often and measure the effectiveness of searches made by you on the Website. Web Beacons are served and used in a similar way to cookies.

eEvidence uses the following services and/or resources that may use cookies or Web Beacons to analyze what happens on the website:

Google Analytics has self-certified its adherence to the agreement reached by the US Government and the European Commission called "EU-US Privacy Shield." which the Commission formally adopted on July 12, 2016. The Privacy Shield replaces the previous Safe Harbor scheme. You can check the certified companies at https://www.privacyshield.gov/list.

Likewise, in the search for total transparency in its relationship with you, eEvidence informs you of the use on the website of other computer mechanisms related to personal data, such as logs.

The logs are files stored on the eEvidence server that record data on the use of services and navigation and whose main purpose is to gather a history of the operations carried out by you. They also allow us to continue providing the services you request, better understand your preferences and offer you other services that may suit your tastes. Likewise, they help us analyze the operation of the system, locate incidents and problems that may arise in order to solve them in the shortest possible time.

Likewise, eEvidence informs you that part of the systems, data and services of the eEvidence website are hosted or used, among others and by way of example, AMAZON WEB SERVICES ("AWS"): It is a set of computer services based on the cloud offered by Amazon.

eEvidence determines the regions in which the data is stored; in general, in countries subject to European legislation on data protection. In the event that eEvidence hosts content on AWS and these must be stored for any reason on servers located in the US (outside the territory of the European Union), these are covered by the agreement reached by the US Government and the European Commission called "EU-US Privacy Shield" which the Commission formally adopted on July 12, 2016. The Privacy Shield replaces the previous Safe Harbor scheme. AWS embraces the new transatlantic data flow framework. For more information: https://aws.amazon.com/es/compliance/data-privacy-faq/

Exercise of rights

In accordance with REGULATION (EU) 2016/679, in relation to the processing of your personal data, we inform you that the person responsible for the treatment is PRICEWIN NETWORKS, S.L., with address at C/ París 45, entresuelo 3ª, 08029 Barcelona. The purpose of the treatment consists of sending pre-contractual and contractual information, carrying out the necessary tasks for the provision of eEvidence's own services, answering questions and generic contacts, while the commercial relationship with you and your consent lasts. The legitimacy for such use resides in the contractual relationship or consent provided by you as an interested party. Your data will not be disclosed to third parties except legal obligation. You can exercise the rights of access, rectification, deletion and opposition, limit the processing of your data, or directly oppose the treatment, or exercise the right to their portability. All this, in writing, accompanied by a copy of an official document that identifies you, addressed to the aforementioned address or to the email privacy@eevidence.com. In case of disagreement with the treatment, you also have the right to file a claim with the Spanish Agency for Data Protection. You can also oppose our commercial communications by telling us to opt-out@eevidence.com.

If you have questions about security on our website, see the Security Information section or write to us at security@eevidence.com.

Changes to our Privacy Policy

This Privacy Policy may change from time to time. If we make a change to this privacy policy that we believe materially reduces your rights, we will provide you with notice (for example, by email). By continuing to use the Service after those changes become effective, you agree to be bound by the revised Privacy Policy.